Privacy Policy

1. Introduction At Filmerton Lodge and Favore Conference Centre, we prioritise the privacy and security of our guests’ personal information. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information: When booking accommodations or conference facilities, we may collect personal details such as your name, contact information (email, phone number, postal address), and payment details.

Technical Data: General details like your IP address may be recorded when you interact with our website for security purposes.

Booking and Stay Information: Information related to your stay or event, including room or facility preferences, dates of booking, and special requests.

Feedback and Communication: Any feedback or queries submitted through forms, emails, or phone calls.

3. How We Use Your Information We use the information collected to:

Process and confirm bookings.

Enhance your experience and tailor our services to meet your needs.

Communicate with you about your booking, updates, or promotional offers (with your consent).

Comply with legal obligations and protect our rights.

4. Sharing Your Information Your information may be shared with trusted third parties only when necessary:

Service Providers: For processing payments, providing cleaning services, or supporting IT operations.

Legal Requirements: To comply with applicable laws or respond to legal requests.

Business Transfers: In case of a merger or sale, your information may be transferred as part of business assets.

5. Data Security We implement industry-standard security measures to safeguard your personal information from unauthorised access or disclosure. This includes secure servers, data encryption, and regular security checks. While we strive to protect your data, no method of transmission over the internet can be guaranteed as completely secure.

6. Third-Party Links Our website may include links to external sites. Please note that we do not have control over these sites and are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

7. Your Privacy Rights Depending on your jurisdiction, you may have certain rights regarding your personal data, such as:

Accessing, correcting, or deleting your personal information.

Objecting to or restricting certain processing activities.

Withdrawing consent for communication where applicable.

To exercise any of these rights, please contact us at info@filmertonlodge.co.za

8. Children's Privacy We do not knowingly collect or process personal data from individuals under 16 without parental consent. If we discover we have inadvertently collected data from a minor, we will promptly delete it.

9. Changes to This Policy We may update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on our website, and we encourage you to review this policy regularly.

10. Contact Us If you have any questions or concerns about this privacy policy or how your personal information is handled, please contact us at:

Email: info@filmertonlodge.co.za

Address: 155 Jacaranda Road, Kyalami AH, Midrand, South Africa

Effective Date: 10/11/2024